How Fleet Technology Improves Customer Service

Businesses that operate fleets need efficient ways to track them. Fleet management software, or vehicle telematics, allows you to manage dispatch, routes, maintenance schedules, fuel economy, drivers, health and safety compliance, and other essential aspects of your fleet, improving your operations and bottom line.

If you're dealing with any of the following scenarios, these are signs you need telematics.

1. You Spend too Much Time Trying to Access Fleet Data

Fleet management is easier when you have all the information you need in one place. If you have trouble getting the fleet data you need, that's a sign you are ready for fleet management software. You can use it to access fleet information on your computer, phone, or tablet from anywhere at any time in one centralized location.

2. You Need to Improve Driver Safety

Safe driving is a top priority for any fleet. Road accidents can cost your company significant amounts of money in damages, legal cases, and lost business opportunities. While some traffic accidents are unavoidable, many can be prevented with improved driver safety.

You can use fleet management software paired with video telematics to track driver performance with metrics such as mileage, speeding, braking, and idle time. This information can help you identify unsafe drivers and coach them on how to improve.

3. Your Fuel Costs are Going Up

Fuel costs are a major component of your fleet's budget, so every drop counts. If you've noticed your fuel expenses are steadily increasing, fleet management software helps you find the solutions you need to reduce fuel consumption and save money.

Fleet management software includes multiple tools for managing your fleet's fuel economy, including consumption tracking, route optimization, local gas price identifiers, and real-time fuel use. These features allow you to make adjustments to minimize your fuel expenses.

4. You Have Recurring Maintenance Issues

Normal wear and tear is typical for fleet vehicles. But when maintenance problems keep popping up and you're not sure why, that's a sign you need fleet management software.

Rising fleet maintenance costs could be caused by a range of issues, from vehicle age to poor driving behaviors to a neglected maintenance schedule. Fleet management software relays diagnostic and performance information to anticipate problems before they occur. You can also use the software to monitor maintenance schedules and get alerts when it's time for a vehicle to be serviced.

5. You're Missing Deadlines

Making your deadlines is essential to keeping your customers happy. If your vehicles are experiencing mechanical problems on the road or consistently getting stuck in traffic, they'll likely arrive late or have to reschedule. Whatever the cause, missed deadlines can lead to lost business.

With fleet management software, you can find the most efficient routes and ensure drivers stick to them. Using the software improves dispatching by identifying the vehicle closest to the customer's location, reducing the length of the trip, saving on fuel, and improving arrival time. Fleet management software also allows you to monitor your vehicles' health to prevent unexpected breakdowns.

6. Your Current Solution Isn't Scalable

Expanding your fleet can mean more business opportunities and increased profits. To make the most of this growth, you need the right tools to manage new additions to your fleet. If your current fleet management approach is becoming too much to handle, fleet management software can help. A high-quality fleet management platform accommodates company growth, allowing you to add and track more vehicles, routes, drivers, and facilities.

Rand McNally Fleet Management Software: Rand Platform

We offer solutions for companies of all sizes and industries. The Rand Platform is an innovative fleet management software program that makes it easy to monitor and support your workforce from a single user-friendly portal. With the Rand Platform, your business will be able to:

• Track and monitor your vehicles with real-time insights to improve efficiency. 
• Track and monitor equipment and other assets important to your business. 
• Monitor driving behavior to better coach your team. 
• View vehicle metrics with data regarding fuel usage, fault codes, idling, and more. 
• Get alerts via geofencing when your vehicles or equipment leave or enter a pre-defined area. 
• Improve safety with 2-way road- and cab-facing cameras that will help protect your company and your team. 
• Customize and automate workflows with a no-code builder to fit your business needs. 
• Gain more insight into your business's daily operation to make data-driver decisions. 

Plus, the Rand Platform can be tailored to meet the needs of your fleet, so you can access the information you need on demand.

Get the Rand Platform for Your Fleet

Our cloud-based fleet management software makes it easy for you to manage your vehicles and assets. No matter the size of your fleet, the Rand Platform can help you create a more efficient fleet business. Request pricing or a demo today to learn more about the Rand Platform and the other ways Rand McNally can help you build your business.